Privacy Policy

Last updated: 27/03/25

Matie Pty Ltd is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our cleaning services or interact with our website.

1. Information We Collect

We may collect personal information when you:

• Book our cleaning services
• Contact us via phone, email, or our website
• Fill out forms on our website
• Interact with us on social media

Types of personal information we may collect:

• Name
• Contact details (email, phone number)
• Address
• Payment information

2. How We Use Your Information

We use your information to:

• Provide and manage our cleaning services
• Communicate about bookings, inquiries, or concerns
• Process payments securely
• Improve our services and customer experience
• Send promotional offers (if you’ve opted in)

3. Information Sharing

We may share your information with trusted third-party service providers, such as payment processors and marketing platforms, who help us operate our business. These providers are required to use your data only for the agreed-upon services.

We may also disclose your information if required by law or to protect our rights, property, or safety.

4. Data Security

We implement safeguards to protect your data from unauthorized access, loss, or misuse. However, no online system is 100% secure, and we cannot guarantee absolute protection.

5. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing communications

To exercise these rights, please contact us using the details below.

6. Changes to This Policy

We may update this Privacy Policy periodically. Please check back for any changes.

7. Contact Us

For any questions or concerns, contact us at:

Matie Pty Ltd
📞 0405 410 026