Terms and Conditions

Last updated: 27/03/2025

Welcome to Matie Pty Ltd. By booking our cleaning services via phone, website, or email, you agree to the following terms and conditions.

1. Cleaning Services

Matie Pty Ltd offers:

• Domestic & Commercial Cleaning
• Short- & Long-Term Cleaning
• End-of-Lease Cleaning (with a 3-day guarantee)
• Deep Cleaning
• Additional Services (e.g., oven cleaning, window cleaning, carpet steam cleaning, mould removal)

2. Service Scope & Conditions

• Services will be provided as per the agreed schedule and scope.
• We reserve the right to refuse service if cleaning conditions are unsuitable (e.g., no water or power).
• If service costs exceed the quote, clients can choose to pay the additional amount or proceed with a partial service.
• We do not guarantee post-renovation cleaning results if work is ongoing.

3. Service Guarantee

• If the cleaning does not meet the agreed scope, we will revisit within 48 hours for corrections.
• Short- and long-term cleanings require at least 24 hours’ notice (weekdays) for back-to-back or same-day check-ins.
• Arrival times are provided within a 30-minute window.

4. Extra Services

• Additional services must be requested in advance.
• End-of-Lease Cleaning includes a 3-day guarantee for real estate inspections.
• Items left in an unfurnished property will be considered rubbish and disposed of.

5. Carpet Cleaning Disclaimer

• Pricing is based on standard residential rooms and may be adjusted if requirements change.
• We strive for the best results, but some stains may be permanent due to wear and tear.

6. Client Responsibilities

• Provide free visitor or street parking for our team (charges may apply if unavailable).
• Ensure property access at the scheduled time (delays may result in time deductions or extra fees).
• Maintain a safe working environment.
• Notify changes at least 24 hours in advance ($50 fee applies for late cancellations).

7. Payment Terms

• Payments must be settled within the agreed terms.
• Cash payments must be made upon job completion.

8. Cancellations & Rescheduling

• Minimum 24 hours’ notice required.
• Late cancellations incur a $50 fee.

9. Liability & Insurance

• We take reasonable care but are not liable for damages caused by pre-existing conditions or normal wear and tear.
• Clients must report concerns within 24 hours of service completion.
• We carry liability insurance for damages or injuries caused by our staff.

10. Confidentiality

Both parties agree to maintain confidentiality regarding any sensitive information shared during service provision.

11. Contact Information

For inquiries, contact us at info@matieservices.com.au.

By proceeding with our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.